Privacy Policy

Last Updated: August 2026

Introduction

Bayse Reformer Pilates (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.

We collect, use and store personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.

This Privacy Policy explains what personal information we collect, why we collect it, how we protect it, and your rights.


Who We Are

Bayse Reformer Pilates is the data controller responsible for the personal information collected through this website and our booking system.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using our online contact form:

https://baysereformerpilates.com/contact/


What Information We Collect

Depending on how you interact with us, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Booking, membership and class attendance information collected through our secure booking system
  • Information you provide through our contact form
  • Communications between you and Bayse Reformer Pilates
  • Payment information required to process bookings or memberships

Payments are processed securely by Stripe. Bayse Reformer Pilates does not store your full payment card details. For more information about how Stripe processes personal information, please visit:

https://stripe.com/gb/privacy

When you visit our website, we may also automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on the website

This information helps us improve our website and services.


How We Use Your Information

We use your personal information to:

  • Respond to enquiries
  • Manage bookings and memberships
  • Deliver our services
  • Process payments
  • Provide customer support
  • Send important service updates
  • Improve our website and customer experience
  • Meet legal, financial and accounting obligations

Where you have given your consent, we may also send occasional marketing communications. You may withdraw your consent or unsubscribe at any time.


Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

  • Performance of a contract
  • Legitimate interests
  • Legal obligation
  • Your consent (where required)

Data Storage and Security

Protecting your personal information is important to us.

Customer information is stored securely within Bayse Reformer Pilates’ protected systems and secure servers. We use appropriate technical and organisational security measures to safeguard personal information against unauthorised access, alteration, disclosure or loss.

Access to customer information is restricted to authorised personnel who require access to perform their duties.

Although we take every reasonable precaution to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.


Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Maintain business records
  • Meet legal, tax and accounting obligations
  • Resolve disputes
  • Enforce our agreements

When personal information is no longer required, it is securely deleted or anonymised where appropriate.


Sharing Your Information

We do not sell, rent or trade your personal information.

Your booking information is managed through Bayse Reformer Pilates’ own secure booking system.

Where necessary, we may share personal information with trusted third-party service providers who help us operate our business. These may include:

  • Stripe (secure payment processing)
  • Website hosting providers
  • Email communication providers
  • Professional advisers where required by law

These providers only process personal information where necessary to provide their services and are required to keep your information secure and confidential.

We may also disclose personal information where required by law or where necessary to protect our legal rights.


Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may collect information such as:

  • Pages viewed
  • Time spent on the website
  • Browser type
  • Device information

You can manage or disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.


Website Analytics

We may use website analytics tools to understand how visitors use our website and to improve its performance.

Where possible, analytics information is collected in an aggregated or anonymised form and is not used to identify individual visitors.


Your Rights

Under UK GDPR, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information where appropriate
  • Restrict or object to certain processing
  • Request a copy of your personal information
  • Withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us using our online contact form:

https://baysereformerpilates.com/contact/

We will respond to your request within the timescales required by UK GDPR.

If you are dissatisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).


Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites and encourage you to review their individual privacy policies before providing personal information.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices.

The most recent version will always be published on this page, and the “Last Updated” date will be updated accordingly.


Contact Us

If you have any questions about this Privacy Policy or how Bayse Reformer Pilates processes your personal information, please contact us using our online contact form:

https://baysereformerpilates.com/contact/

We aim to respond to all privacy-related enquiries promptly and, where applicable, within the timescales required under UK GDPR.

This version is one I’d be comfortable publishing. The only thing I’d consider adding in the future is the name of your website hosting provider (if you’re happy to disclose it), as UK GDPR encourages transparency about processors. Otherwise, this policy is clear, accurate, and appropriately tailored to your business.